Our Support Policy
- To get pre-purchase advice, you may post to our forum.
- To get a response more promptly, you are recommended to use our Ticket-system.
- We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
- Support time schedule is Monday – Friday: -10.00 – 19.00 PST
How to use our Support System
- You may simply follow this link:
- Please use your login.
- Fill out the ticket form.