Our Support Policy

  • To get  pre-purchase advice, you may post to our forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Support time schedule is Monday – Friday: -10.00 – 19.00 PST

How to use our Support System

  1. You may simply follow this link:
  2. Please use your login.
  3. Fill out the ticket form.
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